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Terms of Service

TERMS OF SERVICE

 

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OVERVIEW

 

This website is operated by Lucretia Tiles, Newcastle Road, Lucan, Co. Dublin, Ireland, operating in the UK as Tile Devil. We are registered as a company in Ireland and our company number is 126874. You can contact us using the phone number or email address provided on our Contact Us Page.

Throughout the site, the terms “we”, “us” and “our” refer to Tile Devil. Tile Devil offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here or referred to elsewhere below.

Please read these Terms of Service before accessing or using our website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, or that you are the age of majority in your country and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 1 - GENERAL CONDITIONS

 

We reserve the right to refuse Service to anyone for any reason at any time. 
You understand that your content may be transferred and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, without express written permission by us.

 

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

 

SECTION 3 - MODIFICATIONS TO THE SERVICE

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 4 - PRODUCTS

 

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate. Your products may vary slightly from those images.

Due to the manufacturing process, products may vary in shade, tolerance and calibration. The variance in colours and textures is not a defect, but a characteristic.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

 

SECTION 5 - ACCURACY OF BILLING INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and identifying information for all purchases made on our website, and warrant that you have authority to use the credit card that is used to make your purchase.

 

SECTION 6 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions.

If a pricing error is obvious and unmistakable and could have been recognised by you as an error in pricing, we do not have to provide the products to you at that price.

If we are unable to supply you with a product, for example because that product is not available, or due to an error in the price on the website, or because information in the Service is inaccurate, or we are unable to verify your payment, we will inform you of this by email or telephone and we will not process your order. If you have already paid for the product we will refund you the full amount as soon as possible.

 

SECTION 7 – ORDER PROCESS

 

Delivery charges may be payable on your order and these will be added to the price of your order prior to you submitting payment to us.

After you place an order, we will send you an e-mail acknowledging that we have received your order. This does not mean that your order has been accepted.

Acceptance by us of a payment made by you in connection with any products does not constitute our acceptance of your order. A legally binding contract is only created when we inform you that your order has been dispatched. We will not be obliged to supply products to you until then.

We are not responsible where the wrong quantity of tiles or tiles which are not suitable for any particular fitting have been ordered.

With tiles, there may be slight variations in colour, shades, and dimensions from batch to batch. You should order enough to cover your needs, as we cannot accept any liability for any minor differences in any subsequent batch or batches that you may need to order.

 

SECTION 8 – DELIVERY PROCESS

 

Your delivery will need to be signed for. You must make necessary arrangements for someone to be at your address to accept delivery of the products. If nobody is able to accept delivery of the products, this may result in them being returned to us or to a holding center. Any charges for redelivery are your responsibility.

Your delivery will be delivered to the nearest accessible location to the delivery address you provided, known as a kerbside delivery. If there are hazards or obstructions, such as steps, bollards, uneven or gravel paths or driveways, your delivery may be made to an alternative location between the delivery vehicle and your property. If your property has limited or difficult access then you must let us know when placing your order. The goods become your responsibility at the point of delivery.

Whilst we use all reasonable endeavors to ensure that your order is delivered in a timely fashion, the deliveries are carried out by a third party logistics provider. This process is largely out of our control. If an event occurs which may affect your delivery we will attempt to contact you.

You should not arrange for fitting until all products have been delivered. Our delivery times are a fair estimate, but we are not responsible for any failure to meet these or any consequential loss.

Please refer to our Delivery Page for specific details on delivery and delivery pricing.

 

SECTION 9 – RETURNS POLICY

 

This is listed separately in our Returns Policy and forms part of the Terms of Service.

 

SECTION 10 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If you send us comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or respond to any comments.

We may, but have no obligation to, monitor, edit or remove comments from our website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 12 - PERSONAL INFORMATION

 

Your submission of personal information through our website is governed by our Privacy Policy and forms part of the Terms of Service.

 

SECTION 13 - LIMITATION OF LIABILITY

 

In no case shall Tile Devil, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service, its content, or any products procured using the Service.

 

SECTION 14 - GOVERNING LAW

 

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

 

SECTION 15 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at info@tiledevil.co.uk.

 

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